Terms of Service

1. About these terms

These terms govern your use of the Helvy website (helvy.co.uk), mobile app, and blood testing services. By placing an order, you agree to these terms. Please read them carefully.

2. Our service

Helvy provides:

• Home blood test collection kits
• Laboratory analysis of blood samples at UKAS-accredited NHS laboratories
• Laboratory analysis at UKAS-accredited UK laboratories
• Digital delivery of results with personalised health recommendations
• Optional supplement subscriptions, chosen by you from a fixed list. Supplements are not selected from, or based on, your blood test results

Important: Helvy is a wellness service, not a medical diagnosis service. Our results and recommendations are for informational purposes and do not replace advice from your GP or other qualified healthcare professional.

3. Eligibility

• You must be at least 18 years old to use our services
• You must be a UK resident with a UK delivery address
• You must provide accurate personal information

4. Orders and payment

• All prices are in GBP and include VAT where applicable
• Payment is processed securely by Stripe at the time of order
• We will send you an order confirmation by email
• We reserve the right to refuse any order

5. Delivery

Blood test kits are delivered by Royal Mail within 1-2 working days to UK addresses. Delivery is free on all orders. Risk passes to you upon delivery.

6. Sample collection and return

• Follow the instructions provided with your kit carefully
• Return your sample using the prepaid envelope provided
• Post your sample on the same day you collect it (Monday-Thursday recommended for next-day lab receipt)
• We cannot guarantee results if samples are damaged, contaminated, or delayed in transit
• If your sample is insufficient, we will send a replacement kit at no additional cost

7. Results and recommendations

• Results are typically available within 5 working days of the lab receiving your sample
• All results are analysed at UKAS-accredited UK laboratories before release
• Lifestyle and wellbeing guidance in your report is for informational purposes only. Supplement subscriptions are chosen by you and are not selected from, or based on, your results
• If results indicate values requiring urgent medical attention, we will contact you directly
• We recommend discussing any concerns with your GP

8. Your right to cancel

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel this purchase, starting from the date you receive your kit. To exercise this right, email team@helvy.co.uk before opening the kit.

When the right is lost: Because the kit contains sealed sample-collection components, your right to cancel is lost once you open the inner hygiene seals (lancet, sample tube, or transport bag). This is under Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, which exempts sealed goods that are unsuitable for return for health-protection or hygiene reasons.

• If you cancel before opening the kit, we will refund the full price within 14 days of receiving your cancellation
• If you have already broken the kit's hygiene seals, your right to cancel under the Regulations is lost
• If your sample is insufficient for analysis, we will send a replacement kit at no additional cost (separate from your statutory right)
• Refunds are processed to your original payment method within 5-10 working days

Supplement subscriptions

A supplement subscription is a contract for the regular delivery of goods. Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel the subscription, starting from the day you (or someone you nominate) receive your first delivery (Regulation 30(4)). To exercise this right, cancel from your account page or email team@helvy.co.uk.

When the right is lost for opened bottles: Each supplement bottle is sealed for health-protection and hygiene reasons. Under Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, your right to cancel is lost in respect of any bottle whose seal you have broken. Unopened, sealed bottles from your first delivery remain refundable if you cancel within the 14-day period.

Auto-renewal: Subscriptions are billed quarterly (every 3 months) to your chosen payment method and renew automatically each quarter until you cancel. Prices are shown per month for comparison, but the actual charge is the quarterly amount shown at checkout, which covers a 3-month supply. There is no minimum term. You can cancel at any time; cancellation takes effect at the end of your current billing period, you will not be charged again, and no further boxes will ship after that period ends.

• Cancel any time from your account page, or by emailing team@helvy.co.uk from the address on your account
• If you cancel within 14 days of your first delivery, we will refund that delivery (less any bottles with broken seals) within 14 days of receiving the returned goods
• Return postage for a cancelled first delivery is your responsibility unless the goods are faulty
• Refunds are processed to your original payment method within 5-10 working days

9. Limitation of liability

Helvy provides health information and recommendations. We are not a substitute for professional medical advice, diagnosis, or treatment. We are not liable for any health decisions you make based on our results or recommendations. Always seek the advice of your GP or other qualified health provider with any questions about a medical condition.

10. Intellectual property

All content on this website — including text, graphics, logos, and software — is owned by Helvy or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these terms, contact us at team@helvy.co.uk.